Return & Refund Policy

Our approach

Everything on this website is designed and built in our own Karachi facility. We check each piece before it leaves the floor. If something still reaches you damaged, incomplete or not as described, we will put it right.

1. Standard (catalogue) items

Ready-made catalogue items — office chairs, desks, tables, display units, standard counters and similar stock products — may be returned within 7 days of delivery, provided that:

• the item is unused, unmarked and in its original condition and packing,
• the invoice or order number is provided,
• the item has not been modified, drilled, branded or installed.

Approved returns are refunded or exchanged after inspection at our facility.

2. Custom and made-to-order items

Custom fabrication — signage, branded outlet fixtures, reception counters, kiosks, sheds, powder-coated steel structures and anything produced to your sizes, artwork or finish — cannot be returned or refunded once production has started, because it cannot be resold.

This does not affect your rights where the item is defective or does not match the approved drawing/sample.

3. Damaged, defective or wrong items

If an item arrives damaged, faulty or different from what was ordered:

1. 1Report it within 48 hours of delivery to Info@signtechs.com.pk or 0323 2771009.
2. 2Send photographs of the item and the packing.
3. 3We will arrange inspection, and then repair, replace or refund at our cost.

4. Cancellations

• Before production starts: cancel in writing for a full refund of any advance received.
• After production starts: the advance covers material already cut, printed or procured and is generally non-refundable. Where possible we adjust it against a future order.
• Custom orders cancelled after material procurement are charged at actual cost incurred.

5. Refund method and timeline

• Refunds are issued through the same channel used for payment, normally bank transfer.
• Approved refunds are processed within 7–10 working days of the returned item being received and inspected.
• Delivery, installation, transport and site-work charges already incurred are non-refundable.

6. Return logistics

• Within Karachi we can arrange collection for eligible returns; charges are waived where the fault is ours.
• For outstation returns, courier charges are borne by the customer unless the item was damaged or incorrect.

7. Warranty claims

Manufacturing defects after the return window are handled under our Warranty & After-Sales Support policy, not as returns.

Contact

Sign Technical Services · 0323 2771009 · Info@signtechs.com.pk